New Policy Language, Training Support Inclusion

The Diversity and Inclusion Medical Center Committee has advanced new policy language and training in order to foster a more inclusive organization.

“The purpose of this training is to teach medical center employees how to provide equitable, knowledgeable, sensitive and welcoming health care, free from discrimination for lesbian, gay, bisexual and transgender patients,” said Joel Jackson, manager of education and training in the Department of Diversity, Inclusion & Equity.

Newly approved Patient Rights and Responsibilities and Visitor Access policies include sexual orientation and gender identity language.

These changes support the Joint Commission requirements for effective communication, cultural competence as well as patient and family-centered care along with the Human Rights Campaign guidelines for lesbian, gay, bisexual and transgender (LGBT) patient-centered care.

UCM participates in the Human Rights Campaign’s Healthcare Equality Index, a national LGBT benchmarking tool that evaluates health care facilities’ policies and practices related to the equity and inclusion of their LGBT patients, visitors and employees, said Jackson.

“Participation in this training helps UCM to achieve an improved score and it shows patients who are LGBT that we have a staff who cares about quality care for the LGBT community,” he said, adding the training qualifies for Continuing Nurse Education credit. (See below)

To build skills in this area, the Diversity, Inclusion and Equity Department is offering several sessions of Caring Health Services for LGBT Patients through Oracle.

  • Caring Health Services for LGBT Patients Wednesday, July 8 1 – 4 PM CCD 7735
  • Caring Health Services for LGBT Patients Friday, July 17 8:30 – 11:30 AM CCD 7710

Course Description:


  1. Describe regulatory expectations for health care institutions in the US related to serving LGBT patients.
  2. Define terms related to sex, gender and sexual orientation.
  3. Describe how the dynamics of oppression impact the safety and quality of health care for LGBT individuals.

Register in the Oracle Learning Management System (LMS) by opening the Course Catalogue for Diversity, Inclusion and Equity. See the step-by-step, registration instructions if needed.

Contact: Joel Jackson,

Step-by-Step Registration

Instructions: Caring Health Services for LGBT Patients

Step 1: Log on to the Oracle Learning Management System (LMS). You also can access Oracle LMS through the UCM Intranet Quick Link for “HR Self Service”.

Step 2: Click on “UCH Learner Self Service.”

Step 3: Click on “Learning.”

Step 4: Click on “Learner Home.”

Step 5: Click on “Course Catalog” tab.

Step 6: Under “Browse Categories,” click on “Diversity, Inclusion and Equity.” Helpful Hint: Click on Course Name to sort the courses in alphabetical order.

Step 7: Click on the folder “Choose or Enroll in Class” for “CC: Caring Health Services for LGBT Patients.”

Step 8: Click the name of the offering to continue.

Step 9: Select the date and time that works best for your schedule and click on the folder to the right under “Enroll.”

Step 10: Click “Apply” to complete your enrollment. The system will route you to another screen confirming your registration.

Nursing Continuing Education:
This CNE activity is being offered for 2.75 contact hours. Criteria for Successful Completion: Attendance for the entire program and completion of the evaluation tool at the end of the program.
Conflict of Interest Disclosure: This educational activity is being presented without the provision of commercial support and without bias or conflict interest from the planners and faculty. The University of Chicago Medicine Department of Nursing (OH-355, 7/1/2016) is an approved provider of continuing nursing education by the Ohio Nurses Association (OBN-001091), an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.


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